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Senior Consultant - Contact Centre, Voice & AI CX
Location: UK, Europe, South Africa, or CET-aligned remote
Working pattern: Remote / hybrid, with availability for UK & Central European working hours
Role Description
We’re looking for senior people who understand contact centres, voice, customer operations, and where AI is taking customer experience.
This is a remote-friendly role open to people based in the UK, Europe, South Africa, or anyone able to work comfortably with UK and Central European time zones.
At InspireAi, we help organisations move from AI ambition to practical, real-world delivery across Salesforce, Agentforce, voice agents, automation, and customer service transformation.
We’re especially interested in people who understand how customer service teams really work: the processes, pressures, technology, people challenges, and opportunities to improve the experience for both customers and agents.
You don’t need to tick every box. Salesforce experience is useful, but not essential if you bring strong contact centre, voice, AI, customer operations, or consulting experience.
This is a role for someone who can bring structure to messy problems, work closely with customers, and help shape practical solutions that make sense in the real world.
What You’ll Be Doing
- Run discovery sessions with customer service, operations, IT, and leadership teams
- Map contact centre processes, customer journeys, and agent workflows
- Understand customer pain points and identify where AI, voice agents, automation, and Salesforce can create real value
- Advise on contact centre technology, CRM, voice channels, and agent experience
- Turn complex or messy customer problems into clear recommendations and delivery plans
- Work with InspireAi consultants to shape solutions that are practical, scalable, and human-centred
- Support customers in moving from vague AI ambition to clear, useful outcomes
- Communicate clearly with both business and technical stakeholders
- Bring a consultative mindset to customer conversations, challenging assumptions where needed
How We Work and What We Value
Build Trust — Own It, Earn It & Support Each Other
You build credibility with customers and the team by listening well, following through, and taking ownership of the work.
Be Cheeky & Bold — Take Smart Risks
You’re comfortable challenging thinking, asking better questions, and helping customers look at problems differently.
Stay Curious — Innovate Consistently
You’re genuinely interested in AI, voice, automation, and the future of customer experience, and you keep learning as the space evolves.
Champion Customer Success — Deliver Outcomes, Exceed, Empower as a Team
You focus on meaningful outcomes, not just technology for technology’s sake. You care about making things better for customers, agents, and the teams running the operation.
Be Resourceful — Smart Solutions, Thoughtful Spending
You bring practical thinking to complex problems and look for solutions that are useful, commercially sensible, and achievable.
What Good Looks Like in This Role
Contact Centre Understanding
You understand how customer service teams operate in the real world, including the pressures, processes, tools, and trade-offs involved.
Consulting Confidence
You can work directly with customers, ask strong questions, uncover the real problem, and guide conversations with clarity.
Practical AI Thinking
You can see where AI, voice agents, automation, or Salesforce could help — but you also know when technology is not the whole answer.
Clarity & Structure
You can take messy information and turn it into clear process maps, recommendations, user stories, solution ideas, or delivery plans.
Customer Experience Mindset
You care about improving the experience for both customers and the people supporting them.
What We’re Looking For
We’re looking for people who can bring at least one of these strengths:
- Deep contact centre, voice, or customer operations experience
- Consulting experience and confidence working closely with customers
- Salesforce, Service Cloud, Agentforce, or CRM knowledge
- AI, automation, AWS, Amazon Connect, Genesys, or voice technology experience
Ideally, you’ll also have:
- Strong professional proficiency in English
- Experience working with customer service or contact centre teams of roughly 10–200 people
- A good understanding of contact centre processes and technology
- Confidence working with both business and technical stakeholders
- A proactive, ownership-driven mindset
- The ability to bring structure to ambiguity
- Genuine interest in AI and where it is taking customer experience
- Experience in a consulting, transformation, operations, or technology environment
Why This Role Is Different
AI is changing customer experience quickly, but many organisations still need help turning ideas into practical, valuable change.
This role is about helping customers understand what is possible, what is useful, and what will actually work in their environment.
You’ll be working at the intersection of contact centres, voice, AI, Salesforce, and customer operations, helping shape solutions that are not just technically impressive, but genuinely valuable.
This is a role for someone who enjoys solving real business problems, working closely with customers, and being part of a fast-moving team building the future of AI-led customer experience.
How to Express Interest
We’re doing things a little differently.
Instead of asking for a CV or long application form upfront, we’ve created a short interactive challenge – just submit your email and LinkedIn profile to get started.
Salesforce Sales Executive - UKI
Role Description
We’re looking for a UKI Salesforce Sales Executive to help us scale our presence in the region. Someone who thrives in client-facing environments, knows how to build momentum, and most importantly, knows how to close.
This is a full-time, remote role based in the UK, with occasional travel depending on client and team needs.
In under two years, we’ve built strong momentum: earning multiple Salesforce partner awards, joining the FDE programme, and becoming the #1 Agentforce partner in EMEA.
We already have active clients and ongoing work in the UK, alongside strong traction across Europe. Now, we’re looking for someone who can take that momentum and turn it into consistent, scalable revenue.
This isn’t a role for someone who waits for leads to land or deals to close themselves. You’ll be expected to take ownership of the full sales cycle, from shaping opportunities through to confidently getting deals over the line.
What You’ll Be Doing
- Own the full sales cycle – from early conversations through to negotiation and close
- Build and manage a strong pipeline of qualified opportunities within the UK market
- Lead client conversations with clarity and confidence, shaping solutions around real business outcomes
- Drive deals forward proactively – maintaining momentum and overcoming blockers
- Work closely with delivery and leadership teams to scope, position, and price engagements effectively
- Represent the business with credibility, building trust with senior stakeholders
- Build and maintain strong relationships with Salesforce Account Executives, proactively identifying and driving joint opportunities
- Balance customer needs with commercial outcomes, ensuring deals are both valuable and viable
- Identify opportunities within existing accounts, expanding relationships and revenue
- Continuously refine how we position, sell, and differentiate our services
How We Work (and What We Value)
Build Trust – Own It, Earn It & Support Each Other
You take ownership of deals and relationships, follow through, and build credibility with clients and your team
Be Cheeky & Bold – Take Smart Risks
You challenge thinking, push conversations forward, and aren’t afraid to ask for the close
Stay Curious – Innovate Consistently
You’re always looking for better ways to sell, position, and create value for clients
Champion Customer Success – Deliver Outcomes, Exceed, Empower as a Team
You focus on meaningful outcomes — not just winning deals, but setting them up for success
Be Resourceful – Smart Solutions, Thoughtful Spending
You think commercially, qualify effectively, and focus effort where it matters most
What Good Looks Like in This Role
Ownership & Momentum
You take full responsibility for your pipeline and keep deals moving, no passive opportunities
Commercial Impact
You consistently convert opportunities into signed deals that make sense for both the client and the business
Confidence in Closing
You know when and how to ask for the business, and do so in a way that feels natural and credible
Clarity & Positioning
You simplify complex solutions into clear, compelling value for clients
Market Growth Mindset
You don’t just sell, you help shape and grow our UK presence over time
What We’re Looking For
- Strong professional proficiency in English is mandatory
- 3–5 years of experience in a sales role within a services or consultancy environment
- Proven track record of closing deals, not just generating pipeline, typically in the £50,000 to £300,000 range
- Experience owning deals end-to-end, from initial engagement through to signed contract
- Ability to build trust and credibility with senior stakeholders
- Strong commercial awareness: you understand pricing, margins, and deal viability
- A proactive, ownership-driven mindset: you drive deals forward without needing constant direction
- Comfortable operating in a growing business where structure is evolving and there’s room to shape the role
- Experience selling Salesforce or CRM-related services
Why This Role Is Different
We’ve already proven demand with strong traction across Europe and an active client base in the UK.
Now we need someone focused on converting that momentum into a structured, scalable UK pipeline.
This role is about taking something that works and making it grow.
This is a role for someone who wants more than just a quota. It’s for someone who wants to build something, take ownership of a market, and grow with the business.
Benefits
Remote-First Working
Work from anywhere in the UK with flexibility and autonomy
Annual Company Summit (Europe)
A yearly offsite to connect, collaborate, and reset as a team
Unlimited Leave (with Accountability)
Take the time you need, while ensuring commitments are met
Build a future-ready career
Work closely with AI and Agentforce-led solutions, gaining exposure to where the Salesforce ecosystem is heading, not where it’s been
Senior Consultant - SA
About the job
Be part of the AI wave and the cutting edge of Salesforce delivery at InspireAi.
We’re a fast-growing AI + Salesforce consultancy helping European brands implement Agentforce, Voice Agents, and multi-agent workflows that actually work in the real world. We move fast, stay human, and obsess over solving the right problem — not just shipping features.
We’re looking for a Senior Salesforce Consultant who can lead from the front: running discovery, shaping solutions, and delivering high-quality implementations to growing client environments, balancing speed with quality.
The mission
Design and build thoughtful Salesforce + AI solutions that solve real business problems.
As you deliver, step into the role of trusted advisor — helping clients think through their requirements, challenge assumptions, and move forward with confidence. You won’t be operating in isolation or carrying architectural responsibility alone, but you’ll have space to influence decisions and grow your broader solution thinking.
Stay hands-on. Stay curious. Help us build better ways of delivering AI-powered Salesforce solutions as we scale.
Contract Type
Full-time
Our Values
- Build Trust: Own It, Earn It & Support Each Other
- Be Cheeky & Bold: Take Smart Risks
- Stay Curious, Innovate Consistently
- Champion Customer Success: Deliver an Outcome, Exceed, Empower as a Team
- Be Resourceful: Smart Solutions, Thoughtful Spending
You might be a fit if…
- You have 3+ years in the Salesforce ecosystem as a Consultant (or similar client-facing role), with strong hands-on configuration and solution design experience.
- You’re confident running client workshops — gathering requirements, challenging assumptions, and translating business problems into scalable Salesforce solutions.
- You have a strong technical foundation (Flows, data modelling, security model, automation patterns) and think beyond “ticket delivery” toward long-term impact.
- You’re persistent when solving problems — you don’t stop at surface-level fixes and are comfortable navigating ambiguity to find the right solution.
- You can balance being strategic and hands-on. You’re not afraid to roll up your sleeves and build.
- You communicate clearly with stakeholders at different levels and bring people along when driving change.
- You think in outcomes, not just features — always asking “what business impact are we driving?”
- You’re excited to upskill into Agentforce and AI-led implementations and want to be at the forefront of how Salesforce + AI is reshaping delivery.
- You’re ambitious about your career path and see yourself growing toward Solution Architect over time.
The practical bits
- Location: South Africa Based – Fully Remote with an annual European offsite. Availability within European timezone is a must for our clients
- Compensation: based on experience
- If you have the right to travel to Europe without a visa that is helpful, but not mandatory
- Compensation: R600,000 – R850,000 + team performance bonus
Reach out to find out more! We have some very exciting projects in the pipeline and would like to build long-term relationships with clever people who can grow with us.
Senior Salesforce Consultant - NL
IMPORTANT:Please note that professional proficiency in Dutch is essential for this role. If you do not meet this requirement, we kindly ask that you refrain from applying, as we are unable to consider applications without it. Thank you for your understanding!
Bedrijfsomschrijving
Stap in de opwindende wereld van AI en werk aan de voorhoede van Salesforce-innovatie bij InspireAi. Wij geloven in een sterke ROI voor onze klanten en het goed behandelen van ons team. Als we die twee zaken op orde hebben, volgt de rest vanzelf. Ons werk is dynamisch en we floreren op basis van aanpassingsvermogen. Een flexibele mindset en een collaboratieve geest zijn essentieel, en helpt ons de lat continu hoger te leggen bij het nastreven van klantsucces.
Onze waarden
Bouw vertrouwen op: erken het, verdien het en steun elkaar
Wees een uitdager: neem slimme risico’s
Blijf nieuwsgierig, zoek naar manieren om te innoveren
Maximale waarde voor de klant nastreven
Wees vindingrijk: zoeken slimme oplossingen
Functieomschrijving
We zoeken een Senior Salesforce Consultant die niet alleen vandaag uitzonderlijke oplossingen levert, maar ook de ambitie heeft om door te groeien naar een architectenrol. Je werkt aan impactvolle projecten, geeft vorm aan ons technische fundament en helpt InspireAi verder op te schalen naarmate we groeien.
Je speelt een sleutelrol in het definiëren van onze delivery-standaarden en blijft daarbij hands-on betrokken bij de uitvoering. Deze positie is ideaal voor iemand die uitblinkt in een dynamische omgeving, gepassioneerd is over het oplossen van complexe problemen en streeft naar een blijvende, betekenisvolle impact. Je beschikt over een teamgerichte instelling en uitstekende vaardigheden in klant- en stakeholdermanagement.
Hoewel deze rol op afstand is, is het essentieel dat de juiste kandidaat in Nederland gevestigd is om klantbezoeken uit te voeren.
Let op: indien je wordt uitgenodigd voor een eerste kennismakingsgesprek, zal dit in het Engels plaatsvinden.
Belangrijkste verantwoordelijkheden
Faciliteren van workshops: Leiden van klantworkshops om vereisten te verzamelen en te verfijnen, consensus te bereiken over het ontwerp van oplossingen en ervoor te zorgen dat alle stakeholders betrokken zijn bij het proces.
Technisch leiderschap: Verantwoordelijk voor de technische kwaliteit, waarbij je ervoor zorgt dat ze voldoen aan de best practices en de specifieke eisen van de klant.
Solution architectuur en ontwerp: Ontwerpen van schaalbare en efficiënte Salesforce-oplossingen die aansluiten bij de doelstellingen van de klant en voorbereid zijn op duurzame integratie.
Implementeren van best practices: Opstellen en handhaven van best practices in Salesforce-delivery en architectuur, waarbij je het team begeleidt om consistente kwaliteit en naleving van industrienormen te waarborgen.
Klantrelaties beheren: Optreden als vertrouwde adviseur voor klanten, waarbij je strategisch advies geeft over Salesforce-mogelijkheden, oplossingsopties en technische roadmaps.
Ideale vaardigheden en ervaring
Minimaal 3 jaar ervaring in consultancy is een vereiste.
Ervaring met Agentforce is een pluspunt
Uitgebreide ervaring met klantcontact en het beheren van klantrelaties.
Ervaring met het plannen en faciliteren van workshops.
Vaardigheid in het maken van technische schattingen.
Diepgaande kennis van Salesforce, inclusief beperkingen en hoe je het maximale uit het platform haalt.
Uitstekende probleemoplossende en analytische vaardigheden.
Sterke communicatie- en samenwerkingsvaardigheden.
Vermogen om bedrijfsvereisten te vertalen naar technische oplossingen.
Ervaring met het opstellen van architectonische diagrammen.
Inzicht in welke aanpak geschikt is voor specifieke bedrijfsproblemen; dit kan code, configuratie of training zijn.
Vermogen om als vertrouwde adviseur voor de klant op te treden.
Bereidheid om zich aan te passen aan de voortdurend evoluerende Salesforce-omgeving.
Gretigheid in AI
Vloeiend in Nederlands en zakelijk Engels is vereist.
Salaris
Het salaris is gebaseerd op de geografische locatie van de succesvolle kandidaat.
Future Opportunities
Don’t see the perfect role for you right now? We’re always keen to hear from great people. If you’re excited by what we’re building and think you could make an impact, we want to hear from you.
Instead of asking for a CV or long application form upfront, we’ve created a short interactive challenge – just submit your email and LinkedIn profile to get started! We’ll keep your details on file and be in touch if a suitable opportunity comes up.